Frequently Asked Questions

Hopefully this page answers any questions you might have. If not, just contact us and we will be happy to help.

Every website we build is custom-designed for each client, so prices vary according to complexity and scale.

If you are a Local Mind Association, we offer a free website template which you can customise and manage in-house. For full details, visit our Local Mind websites page.

A new website can take between 3-12 weeks to design and build. It all depends on the scale, requested functionality and input involved.

The biggest determining factor is how long it takes a client to deliver website content. Swift delivery of approved content will guarantee the quickest turnaround of your website project.

Don’t worry, your website will not be built until you have approved the design. We create an accurate mock-up which can be refined until you are happy to progress to the build stage.

All of our projects are undertaken remotely. Initial consultation, key meetings and CMS training are done via video call. After that, email is our preferred medium to keep track of requests, comments or changes etc. and if needed we video call.

We are happy to do a face-to-face meeting if you prefer. Travel and accommodation expenses apply.

Yes, we offer an all-inclusive managed hosting and support package. This can be tailored to suit your needs and budget. For full details, visit our Hosting and Support page.

Yes. Your website comes with a Content Management System (CMS). This enables you to customise and update your website in-house. We will also give you a free CMS training session to get you set-up.

Once you have approved your website design, we take a 50% deposit.

Please note that the website build does not get underway until all text and visual content has been delivered and / or approved by the client.

Once the website build has started, we will send an invoice for the remaining 50% which should be paid within 30 days.  By this point the website will have been completed or significant progress been made.

This payment schedule is place to ensure timely delivery of approved content. In our experience, content delivery can take longer than most clients expect.

If you are a Local Mind Association or other charitable organisation, we are able to make alternative payment arrangements.  Please contact us to discuss.

Our websites are completely responsive as standard. So you can be assured that your website will look great on all devices – from desktops, through to laptops, tablets and mobiles.

Yes, all websites need to have hosting – you are required to rent a space on the internet. Without hosting, nobody can visit or view your website.

We offer a range of hosting options and can suggest the best option to suit your needs. Visit our Hosting and Support page for more info.

We can register your chosen domain name on your behalf, so you retain ownership of it. All domain names need to be renewed yearly.

We will register the domain when we are building your website and pay for the first year. Thereafter, we will re-new the domain as necessary and add the cost to your annual hosting invoice.

Yes we do! We host websites and directories for a range of SME businesses and charitable sector clients. Our services range from basic annual hosting for a single site, through to full managed hosting, support and maintenance packages for multi-site projects. Visit our Hosting and Support page for full details.

Not at all, our clients come from across the UK and from every sector imaginable. As with most web-based companies, we work remotely so distance is not an issue. The vast majority of our work comes via recommendation or endorsement and that is the key factor for clients when they commission a project with us.

Yes we can do that easily, if you want a new design using the existing content. In most cases, we can convert and transfer the content into a new WordPress template or custom design.

Your old site will remain live while we build your new website on our server. When it is ready to launch, your new site will go live in as little as 10-15 mins.

The Mind-branded template is offered for free on the basis that your site is securely hosted by C27 Media. We can then undertake the ongoing updates necessary to keep websites secure and trouble-free. Staying up-to-date with the latest technology and security patches is an essential part of website maintenance. We do not charge for these updates when you are hosted with us.

Better still, by remaining hosted with us you benefit from design and development updates to the template itself extending the longevity of your site. Our aim is to keep you up-to-date so you can avoid the expense of a new website in the future. New functionality is always being developed and refined and included in our latest Mind template. We encourage all our Mind clients to give us feedback. If you have an idea, just tell us and if it will benefit the Mind network we will include it in a future release at no extra cost

All these ongoing improvements are untaken in the background without detriment to the operation of your website.

For full details of our hosting and support options click here.

Yes they can. You can easily customise page layouts and content in-house using the Content Management System. The CMS gives you the freedom to create a unique look and feel for your branch website.

Most people do not realise that most of the Mind sites we have built all use the same template. They have simply been customised in-house by us and our clients!

If you do not have the confidence to customise your site, we recommend the all-inclusive hosting and support package. Alongside security updates and content compilation support, you get ongoing help with the design and layout of your website.

Yes we can. To gauge the level of wok required we would need to see your current site. Just send us your website address and we will let you know precisely.

If you are currently with a popular online website builder (such as SquareSpace or WIX), the transfer is relatively straight forward.  We can convert and export your existing content, and then import it directly into your new Mind-branded website template. We will help with any tweaking required to get your site looking great.

If your website has been custom-coded or built with older technology, direct conversion to WordPress may not be possible. In which case, the content would have to be transferred and updated manually.  We can provide advice on how best to do this, or we can undertake the work for you for an agreed fee.

Yes we can. To gauge the level of wok required we would need to see your current site. Just send us your website address and we will let you know precisely.

We do not recommend our basic hosting option for Squarespace websites, as you may lose some of your data or website features. However, if you require full managed hosting, maintenance and support, we can easily convert your website to a WordPress site. This transfer service is free for local MIND associations and other charitable sector organisations.

We do not offer basic hosting for Joomla sites. However, we can convert your Joomla website into WordPress format. We can then able to offer full managed hosting, support and maintenance services. A fee may apply for the conversion and transfer process depending on the size and complexity of your site. Whenever possible, we waive this fee for local Mind Associations using one of Mind-branded website templates.

Yes, we can if you have 3 or more branches or offices requiring individual sites. We are always happy to collaborate on new template projects, so please contact us.

Free website templates are offered on the basis that the sites are hosted and supported by C27 Media. This enables us undertake the ongoing updates necessary to keep your websites secure and trouble-free. Staying up-to-date with the latest technology and security patches, is an essential part of website maintenance.

We also have full service support services available which allow you to leave all aspects of maintenance, design and content updates in our safe hands. For full details of our Hosting and Support services, click here.

We are currently working on a free website template for smaller charities. This will be offered alongside a range of hosting and support services. So please refer back to our site for more information as it becomes available or contact us for more information.

If we are custom-building a website and creating content, we will give consideration to SEO. However, if you are seeking a professionally search engine optimised site, there is an additional fee for this service.

If you are creating your own site from one of our templates, we provide an SEO plug-in to help you. We install this as standard.

Whichever route you intend to take with your website build, we are happy to provide advice on your SEO options.

One of the first things we do when taking on new clients is to assess their in-house capabilities. More often than not, clients do not have an experienced web manager in-house. In which case, we provide training for the Content Management System to a designated staff member.

Even if the staff member takes to the CMS like a duck to water, there can be several pitfalls. For example:

  • Staff members have little time for site management as they are focussed on their primary role,
  • Staff and volunteers come and go – in which case website care becomes inconsistent and CMS re-training is required.
  • Lack of confidence – or too much of it – leading to an incoherent site that confuses and discourages visitors.
  • Ad hoc support requests outweighing the cost of an an-inclusive support package.

If you are a small business or charity the all-inclusive hosting and support package is often the simplest and most cost-effective option. Whether you require content updates, new pages or design changes, you can contact us at any time for help.

Having said that, the all-inclusive hosting and support option is also commissioned by clients with a dedicated website manager. Especially those with extensive multi-site resources to maintain.

Either way, our all-inclusive Hosting and Support packages are not one size fits all. We always aim to create a bespoke hosting and support package that suits your specific needs and budget.

You can find full details of our Hosting and Support options by clicking here – or simply call us to discuss a bespoke solution to meet your specific needs.

Firstly, we will create a project plan tailored to your unique website build. This will provide a clear road map of the process from start through to delivery.

We start by determining the structure of your website and creating a site map. The site map details all the essential pages in your site and how they are navigated. Also any special functionality or content required on specific pages (such as contact forms etc).

With your site map in hand, you can then start the next main stage – content compilation. If you are compiling your own content, we can provide a Content Creation Support Guide to help you through the process. When all the content is compiled, we can start building your new website.

Be assured, there is no need to feel daunted by any aspect of this – we are on hand to guide you through every stage of the process.

Still didn’t find the answer you were looking for? Please contact us and we will do everything we can to help. We look forward to hearing from you!